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Terms & Conditions

Last Updated: [06/12/2025]

These Terms & Conditions (“Agreement”) constitute a legally binding contract between INOVUI AI DEVELOPING SERVICES (“Inovui”, “we”, “our”) and the Client (“you”, “your”).
This Agreement governs all access to and use of Inovui’s systems, products, platforms, integrations, and professional services.

By activating, accessing, or using any Inovui service, the Client acknowledges full acceptance of this Agreement and undertakes to comply with all applicable laws and regulations in the United Arab Emirates (“UAE”).

1. Definitions

For the purposes of this Agreement:

  • “Services” refers to all software, automation systems, AI engines, APIs, dashboards, communication workflows, data pipelines, cloud modules, and related components developed or provided by Inovui.

  • “Client Data” includes all personal, operational, financial, or technical data provided by, collected for, or processed on behalf of the Client.

  • “External Providers” refers to any third-party platforms integrated with Inovui, including but not limited to OpenAI, Google Cloud, Meta/WhatsApp, Twilio, Stripe, telecom operators, and other cloud or API-based vendors.

  • “End Users” refers to individuals interacting with the Client’s systems powered by Inovui.

  • “UAE Law” refers to all relevant legislation, including the UAE Personal Data Protection Law (“PDPL”), Cybercrime Law, Commercial Transactions Law, and TDRA regulations.

2. Scope of Services

2.1 Nature of Services

Inovui provides automation, AI-driven tools, communication systems, data processing modules, operational intelligence, and API integrations designed to support the Client’s workflow.

The Services are provided “as available” and may evolve, expand, or be modified without prior notice.

2.2 No Warranty of Uninterrupted Availability

Due to reliance on third-party infrastructures, Inovui does not guarantee:

  • uninterrupted service

  • error-free operation

  • constant API access

  • predictable performance of External Providers

The Client agrees that fluctuations or outages originating from third-party providers shall not constitute a breach by Inovui.

3. Legal Compliance

3.1 UAE Law Supremacy

The Client must comply fully with all UAE laws, regulations, decrees, and executive decisions, including:

  • Federal Decree-Law No. 45/2021 (PDPL)

  • Federal Decree-Law No. 34/2021 (Cybercrime Law)

  • E-commerce & Digital Transactions Regulations

  • TDRA Communications Policies

  • Any applicable sector-specific regulatory frameworks

Inovui bears no liability for the Client’s non-compliance.

3.2 International Data Transfer

Where data is transferred or processed internationally via third-party cloud services, the Client acknowledges and consents to:

  • cross-border data movement

  • compliance with the policies of each External Provider

  • Inovui’s role as Data Processor, not Data Controller

4. Client Responsibilities

4.1 Operational Responsibility

The Client assumes full responsibility for:

  • the accuracy and legality of all submitted data

  • obtaining explicit consent from End Users

  • defining internal user access rights

  • preventing unauthorized access or misuse

4.2 Use Restrictions

The Client may not:

  • use Inovui systems for unsolicited messaging or unlawful promotion

  • manipulate, extract, reverse-engineer, or reproduce core Inovui systems

  • deploy automated workflows that violate WhatsApp, OpenAI, Google, Twilio, or other provider policies

  • use the Services for fraud, impersonation, or unlawful business practices

Violation may result in immediate termination without refund.

4.3 Responsibility for End Users

The Client bears sole responsibility for all interactions, communications, and data collected from End Users through Inovui’s systems.

5. Inovui Responsibilities & Limitations

5.1 Duty of Care

Inovui will use commercially reasonable efforts to ensure stability, security, and continuity of the Services.

5.2 Limitation of Liability

To the maximum extent permitted by UAE law:

Inovui shall not be liable for:

  • loss of revenue

  • loss of profits

  • incidental, indirect, or consequential damages

  • Client misconfiguration or user error

  • failures arising from External Providers

  • cybersecurity incidents resulting from Client-side vulnerabilities

  • business decisions based on AI predictions or automated outputs

5.3 Liability Cap

In any event, Inovui’s liability shall not exceed the total amount paid by the Client in the 30 days preceding the incident.

6. External Providers

The Client acknowledges that Inovui integrates with numerous providers, including but not limited to:

  • OpenAI

  • Google Cloud Platform

  • Twilio

  • Meta/WhatsApp Business API providers

  • Stripe

  • Local UAE telecom carriers

  • Messaging aggregators

  • Cloud-based email and SMS gateways

6.1 Policy Compliance

The Client bears full responsibility for complying with the terms, pricing, and content restrictions of each External Provider.

6.2 Provider-Induced Interruptions

Inovui is not liable for:

  • outages

  • API restrictions

  • account suspensions

  • pricing adjustments

  • geographic limitations

  • content safety filters

applied by External Providers.

6.3 Service Dependency

Any service interruption caused by third-party systems does not constitute a breach by Inovui.

7. Data Processing & Privacy

7.1 Data Processor Role

Inovui processes data strictly under the instruction of the Client, and only for service delivery and optimization.

7.2 Security Standards

Inovui implements measures aligned with international best practices, including:

  • encryption at rest and in transit

  • logical access controls

  • robust authentication

  • monitoring and logging

  • 7.3 Data Location

Data may be hosted or replicated across multiple secure cloud regions depending on:

  • performance

  • redundancy

  • operational requirements

7.4 Data Retention & Deletion

Upon termination, Inovui may retain logs or operational records for the duration required under UAE law before permanent deletion.

8. Fees, Billing & Refunds

8.1 Fees

All fees are determined per plan, contract, or custom agreement.

8.2 Late or Failed Payments

Inovui may suspend services if payments are:

  • delayed

  • declined

  • reversed

  • disputed without valid grounds

8.3 Non-Refundability

Except where explicitly stated in writing, all payments are non-refundable.

Refunds for third-party charges (WhatsApp, OpenAI tokens, SMS fees, telecom charges) are never the responsibility of Inovui.

9. Intellectual Property

All software, models, tools, documentation, designs, architectures, and proprietary methods remain the exclusive intellectual property of Inovui.

The Client may not:

  • copy

  • modify

  • adapt

  • decompile

  • distribute

  • create derivative works

unless authorized in writing.

10. Termination

Inovui may terminate access immediately if:

  • the Client violates UAE law

  • misuses the systems

  • breaches integration policies

  • engages in activities threatening system integrity

  • fails to pay applicable fees

Upon termination, the Client must cease all use of the Services.

11. Governing Law & Jurisdiction

This Agreement is governed exclusively by the laws of the United Arab Emirates.

Any dispute shall fall under the jurisdiction of the Courts of Dubai, unless mutually agreed in writing to pursue arbitration.

12. Notices

Official communications should be sent to:

INOVUI AI DEVELOPING SERVICES
Dubai, United Arab Emirates
legal@inovui.net