Contact

Privacy Policy

Last Updated: [05/12/2025]

This Privacy Policy explains how INOVUI AI DEVELOPING SERVICES (“Inovui”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when providing our AI-powered automation systems, WhatsApp integrations, operational tools, and related services to businesses.

By using our website or our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information strictly necessary to operate our systems and provide reliable automation services for our clients.

1.1. Information Provided by Our Business Clients

  • Business name

  • Contact details (email, phone numbers)

  • Operational information needed to configure services

  • Technical configurations (API keys, system endpoints, integration parameters)

1.2. Information Processed on Behalf of Our Clients

As part of providing automation solutions for restaurants and other industries, we may process customer information shared through:

WhatsApp Conversations

  • Customer names

  • Phone numbers

  • Delivery locations

  • Order details

  • Reservation information

  • Customer preferences provided during interaction

Operational Data

  • Order history

  • Branch-level configurations

  • Delivery logistics

  • Kitchen routing information

  • Visit and interaction logs

1.3. Payment & Billing Integrations

1. When integrating with Stripe or other payment gateways:

  • We do not collect or store full payment information.

  • We do not have access to customer card data.

  • We may receive limited data needed for automation, such as:

    • Payment confirmation events

    • Order reference IDs

    • Webhook triggers

    • Status updates

Access to Stripe is strictly on a permissions-only, read-limited basis and never grants the ability to charge, modify, or view sensitive financial data.

2. How We Use the Information

We use collected or processed information to:

  • Deliver AI automation and workflow solutions

  • Enable WhatsApp customer interactions

  • Route orders, reservations, and operational events

  • Improve accuracy and performance of AI responses

  • Configure system integrations (API, POS, ERP, payment systems)

  • Provide analytics and operational insights to our clients

  • Diagnose technical issues and ensure service stability

  • Maintain security and fraud prevention

We do not sell, rent, or trade any personal data.

3. Legal Basis for Processing (GDPR-Compliant)

We process data under the following legal bases:

  • Contractual necessity: To provide services to our business clients

  • Legitimate interest: To ensure system accuracy, security, and operational performance

  • Consent: When required by our clients’ own policies (e.g., WhatsApp customer interactions)

Our clients remain the data controllers of end-customer information, and Inovui acts as a data processor.

4. Data Sharing & Third Parties

We may share data only with:

4.1. Technology Providers

  • WhatsApp Business API providers

  • Cloud hosting partners

  • Stripe (through client integrations)

  • Communication or routing services required for automation

All third parties are contractually obligated to follow strict confidentiality and data-protection standards.

4.2. No Selling of Personal Data

Inovui does not sell or monetize personal information under any circumstance.

5. Data Storage & Security

We implement industry-standard security measures, including:

  • Encrypted data transfer (HTTPS/TLS 1.2+)

  • Access control & role-based permissions

  • Secure API communication

  • Event logging & anomaly detection

  • Strict isolation of each client’s data

Data is stored in secure cloud environments compliant with international standards such as ISO 27001 and SOC 2.

6. Data Retention

We retain data only for as long as required to:

  • Provide ongoing services

  • Comply with legal and tax obligations

  • Support system troubleshooting and audits

Operational WhatsApp logs and routing data may be deleted automatically after a defined retention period, unless the client requests otherwise.

Clients may request data deletion at any time.

7. Client Responsibilities

Because Inovui processes data on behalf of businesses, our clients agree to:

  • Obtain necessary customer consents

  • Use WhatsApp services in compliance with Meta policies

  • Follow relevant data protection regulations in their region

  • Notify us immediately about any suspected unauthorized access

8. International Data Transfers

Depending on the service configuration, data may be stored or processed in:

  • United Arab Emirates

  • European Union

  • United States

All transfers comply with applicable legal frameworks and safeguard mechanisms.

9. Your Rights (for EU / UK / applicable jurisdictions)

Individuals may request:

  • Access to their data

  • Correction of inaccurate data

  • Deletion of personal information

  • Restriction of processing

  • Data portability

Requests should be submitted through the business using our system (our client), and Inovui will assist as needed.

10. Cookies & Website Tracking

Our website may use cookies for:

  • basic functionality

  • analytics

  • security

  • performance monitoring

You can disable cookies in your browser at any time.

11. Updates to This Privacy Policy

We may update this policy periodically.
The latest version will always be available on our website with the date of last revision.

12. Contact Us

For questions about this Privacy Policy or data requests:

INOVUI AI DEVELOPING SERVICES
Dubai, United Arab Emirates
Email: privacy@inovui.net

www.inovui.net